At EM WEAR, we do more than just sell clothes — we help you express your identity, your confidence, and your energy. We truly want every piece you wear to make you feel seen, comfortable, and stylish.

But we understand that sometimes, things don’t turn out as expected — maybe the size feels off, the fit is not right, or you simply changed your mind. And that is perfectly okay. Our return and exchange policy is here to make the process easy, fair, and full of care.

Timeframe for Returns and Exchanges

You have 14 days from the date you receive your clothing item to request a return or exchange. We encourage you to try on your order as soon as it arrives and get in touch if anything is not quite right. The sooner we hear from you, the sooner we can help.

What can be Returned

We accept returns on clothing items that meet the following conditions:

The item must be in its original condition — unworn, unwashed, and not altered in any way

It must be clean, free from any scents such as perfume, deodorant, or body sprays

There should be no signs of wear, such as stains, pet hair, or damage

All original tags and packaging must be intact

The item must be returned neatly folded and handled with care

Please note, we cannot accept returns on the following:

Items purchased on sale or with a discount code unless faulty

Custom or made-to-order items

Accessories, including hats, socks, or undergarments, for hygiene reasons

Any item returned without prior contact with us

We trust our customers, and we ask that you return items respectfully so we can continue to offer fair and simple return options to everyone.

Exchanges

If your item does not fit quite right and you would like a different size or color, we are happy to help.

Simply email us and let us know which size or version you need

We will check our stock and confirm availability

Once your original item is received and approved, we will ship out the replacement

If your requested exchange is not available, we can offer you store credit or a refund instead

Exchanges are processed with love and speed, because we want you to feel your best in your EM WEAR piece.

Refunds

If you would prefer a refund instead of an exchange, we are happy to offer that.

Your refund will be issued to the original payment method you used at checkout

Once we receive and inspect the item, we will notify you by email that your refund is on its way

It may take 5 to 10 business days for the money to appear in your account, depending on your bank

We want this to be a smooth and respectful process, with no stress on your end.

Return Shipping

For orders within Australia, we will provide a free return shipping label to make things easy

For international returns, the return shipping will be your responsibility, unless the item was faulty or incorrect

If you are returning from overseas and unsure about how to ship, please reach out — we are happy to guide you

If You Received a Faulty or Incorrect Item

We take quality seriously and check each item carefully before shipping, but if we ever make a mistake, we want to fix it fast.

If your item arrives damaged, faulty, or is not the one you ordered:

Contact us within 48 hours of receiving it

Email erickmovarieties@gmail.com with your name, order number, and clear photos of the issue

We will take care of it immediately, offering you a replacement or full refund and covering any return costs

Your satisfaction is important to us, and we want you to know we have your back.

How to Start a Return

Returning or exchanging something is simple.

Our support team is warm, responsive, and always ready to help. You will hear back from us within 1 to 2 business days with clear next steps.

Final Words from the EM WEAR Team

We are more than just a clothing brand. We are building a community of bold, confident people who wear their style with pride. Thank you for choosing EM WEAR and trusting us to be part of your wardrobe and your story.

We are here to support you — from the moment you place your order to the moment you wear your piece, and even after.

If you have any questions, just reach out. We are always ready to help.

With gratitude and style,
The EM WEAR Team
Email: erickmovarieties@gmail.com